Sprout - AI Agents on Dedicated Mac Hardware

You can cancel your account or stop using Sprout at any time. This policy explains what happens when you cancel.

1. NO SUBSCRIPTIONS

Sprout uses a prepaid credit system, not a subscription model. There are no recurring charges, monthly fees, or automatic billing. You only pay when you purchase credits.

2. STOPPING SERVICE

To stop using Sprout:

Pause instances: Stop your running agents from the dashboard. No credits will be consumed while paused.
Let credits deplete: When your balance can't cover the next hour, running instances are stopped and their Macs released, which deletes their data for good. Unspent credits stay on your account.
Delete account: Contact support to permanently delete your account and all data.

3. REMAINING CREDITS

Important: Unused credits are refundable within 14 days of purchase. Credits bought earlier than that are not refunded when you cancel your account.

Credits do not expire, so you have the option to:

Keep your account and use remaining credits later
Use remaining credits before canceling
Request account deletion (remaining credits will be forfeited)

To request a refund of unused credits, see our Refund Policy.

4. DATA AFTER CANCELLATION

When you delete your account:

All personal data is deleted within 30 days
Running instances are terminated immediately
Agent templates and configurations are permanently removed
Billing records are retained for 7 years as required by law

For more details, see our Privacy Policy.

5. REACTIVATION

If you stopped using your account (without deleting it), you can come back at any time by logging in and purchasing credits. Your templates and settings will still be available. An instance whose Mac was released when your balance ran out cannot be resumed: top up and deploy a new instance.

6. CONTACT