TERMS OF SERVICE

1. ACCEPTANCE OF TERMS

By accessing or using Sprout ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

You may open and use your account for yourself or for a company or other organisation. When you use it for an organisation, that organisation is the customer under these terms and is responsible for the account and everything bought through it, and you confirm you are authorised to accept these terms on its behalf. Rights that the law gives only to consumers, such as the statutory right to withdraw from an online purchase, apply to an individual buying for personal use and not to an organisation buying for its business. Everything our policies promise, including the refund of unused credits, applies to every customer alike.

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to create an account or use the Service.

We do not accept new sign-ups from Russia, Belarus, Iran, North Korea, Syria or Cuba. We refuse a sign-up from an IP address in those countries or with an email address on their national domains, and we refuse payments with one of them as the declared billing country. Existing customers keep access to their account, balance and running instances.

2. DESCRIPTION OF SERVICE

Sprout provides cloud-hosted Mac hardware for running AI agents and bots. Our Service includes:

• Access to dedicated Mac Mini hardware (M1, M2, M2 Pro)
• Remote desktop access via third-party tools (AnyDesk, DeskIn)
• Channel integrations (Telegram, Discord, Slack, WhatsApp, etc.)
• Instance management dashboard
• Human support for configuration assistance

3. ACCOUNTS AND CREDITS

3.1 Account Creation

You must provide accurate, complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities under your account.

3.2 Credit System

The Service operates on a prepaid credit system. Credits are used for:

• Hourly compute costs (hardware rental)
• One-time channel configuration costs (per channel you connect)
• Optional human setup assistance - our team configuring your instance for you, only if you choose to add it. Separate from the one-time initial setup fee charged on every deployment

3.3 Credit Purchases

Credits are purchased in packages at the prices listed on our website. Credits do not expire and are non-transferable. Unused credits are refundable within 14 days of purchase. Refunds are also available in the other cases set out in our Refund Policy - duplicate charges, technical failures, and extended service unavailability.

3.4 Insufficient Credits

If your balance can't cover the next hour of a running instance, the instance is stopped and its Mac is released. The Mac's data is deleted when it is released and cannot be recovered. Unspent credits stay on your account. To continue, top up and deploy a new instance. Back up anything you need before your balance runs low: the credits page in your dashboard shows your hourly spend and an estimate of how long your balance will last.

4. ACCEPTABLE USE

You agree NOT to use the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Send spam or unsolicited messages
• Attempt to gain unauthorized access to systems
• Engage in cryptocurrency mining
• Host or distribute illegal content
• Impersonate others or misrepresent affiliations
• Interfere with other users' use of the Service
• Reverse engineer or attempt to extract source code

Violation of these terms may result in immediate termination without refund.

5. THIRD-PARTY SERVICES

The Service integrates with third-party platforms including but not limited to:

• Telegram, Discord, Slack, WhatsApp, Microsoft Teams (messaging)
• AnyDesk, DeskIn (remote access)

Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for third-party service availability, performance, or changes.

6. DATA AND PRIVACY

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

You retain ownership of any content, data, or configurations you create on the Service. You grant us a limited license to host and transmit this data as necessary to provide the Service.

Channel credentials (bot tokens) are encrypted at rest using AES-256-GCM. API keys for integrations are stored with your instance's configuration. We do not access your credentials except when necessary to set up your agent and its channel connections.

AI-generated content: Agents you deploy on the Service use third-party AI models to generate messages, responses, and other output. You retain ownership of the output generated by your agents. AI-generated output may be inaccurate, incomplete, or inappropriate for your use case - we do not warrant the accuracy, reliability, or fitness of any AI-generated content, and you are responsible for reviewing agent output before relying on it or forwarding it to others.

7. SERVICE AVAILABILITY

We strive for high availability but do not guarantee 100% uptime. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible)
• Hardware failures or replacements
• Network issues beyond our control
• Force majeure events

Credits are not refunded for brief outages. For extended outages (>24 hours), contact support to discuss credit adjustments.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Sprout shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.

Our total liability for any claims arising from your use of the Service shall not exceed the amount you have paid to us in the 12 months preceding the claim.

This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise).

9. INDEMNIFICATION

You agree to indemnify and hold harmless Sprout, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

10. TERMINATION

You may terminate your account at any time through the dashboard or by contacting support. Unused credits are refundable within 14 days of purchase, as set out in our Refund Policy; older remaining credits are not refunded upon voluntary termination.

We may terminate or suspend your account immediately, without prior notice, for:

• Violation of these Terms
• Illegal or harmful activity
• Non-payment or fraudulent payment
• Extended inactivity with zero balance

Upon termination, your right to use the Service ceases immediately. We may delete your data 30 days after termination.

11. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. We will publish material changes on this page, with a new "Last updated" date, at least 30 days before they take effect.

Your continued use of the Service after changes take effect constitutes acceptance of the new Terms. If you disagree with changes, you must stop using the Service.

12. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Poland, without regard to its conflict-of-law principles. Any disputes shall be resolved in the competent courts of Poland, without prejudice to any mandatory consumer-protection rights you may have under the law of your country of residence if you are an EU/EEA consumer.

13. CONTACT

For questions about these Terms, please contact us at legal@sprout.boutique or through our Contact page.