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CONTACT US

Questions? Issues? Feature requests? We're here to help.

RESPONSE TIMES

Telegram BotAutomated responses 24/7
< 5 minutes
Critical IssuesInstance down, security concerns
< 1 hour
General SupportSetup help, billing questions
< 4 hours
Feature RequestsWe review and respond to all requests
1-2 business days

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FREQUENTLY ASKED

My instance won't start. What should I do?+
First, check your credit balance—instances pause when credits run out. If you have credits, try restarting via the dashboard or Telegram bot (/restart). If issues persist, contact support with your instance name.
How do I add more channels to an existing instance?+
Go to your instance detail page in the dashboard, scroll to the Channels section, and click 'Add Channel'. You'll be charged the one-time setup cost for the new channel.
Can I upgrade my hardware after deployment?+
Yes! Contact support to migrate your instance to different hardware. We'll help transfer your data and configurations. Standard support fees apply.
How do refunds work?+
Credits are non-refundable once purchased, but they never expire. If you've been charged incorrectly or experienced service issues, contact support and we'll review your case.
Do you offer custom solutions for teams?+
Yes. For teams needing 5+ instances, dedicated hardware, or custom integrations, reach out via email. We offer volume discounts and priority support.

BUSINESS HOURS

Our team is distributed globally. Human support is available during these hours:

Monday - Friday9:00 AM - 6:00 PM EST
Saturday10:00 AM - 4:00 PM EST
SundayEmergency only

Telegram bot and dashboard are available 24/7